So, let’s talk about Black Friday, whether you shopped Black, shopped small or not at all. Many of you decided not shop as a form of political protest and I totally respect that. I did the same thing that I do every year which is Black, small and women. Here is recap of my shopping experiences this year.
- I’m too old to stay up late. Yep I said it mama is tired. I took a nap just so I could get up and shop like I needed to and I didn’t even leave my house, lol.
- There were so many vendors I planned on patronizing until I got to their websites and found these common occurrences: discount codes were not working and shipping was an abomination. I don’t know why business owners have such a terrible time with getting discount codes to work. They should run a stress test on the system prior to launching. And these shipping charges are absolute bullshit. I am not paying $10 to ship for 2 products. Nope. Bro you act like USPS priority flat rate boxes aren’t free and the prices aren’t published. I abandoned my cart on several websites.
- Vendors need to be up and active on social media. Props to Ayo of Soultanicals who was not only available and responsive in the midst of Black Friday she helped me select which products I should purchase based on my hair needs. Just for that I ended up spending more because I was so appreciative of her awesome customer service.
I placed 5 hair/beauty orders of the 10 I had planned. My best shopping experience was with Thank God I’m Natural. The website was simple to navigate, I had no hiccups in ordering and the product arrived by Monday, yes 3 days later, that was the best service period. The next was with Coiffie, a gift for my mama, again easy to navigate, no hiccups and the product arrived on Tuesday I will definitely order from them again. And then there was Curls. Curls website was acting a fool and the code was not working. I was very frustrated as were many others on Twitter. Curls was completely absent from social media and unresponsive. However the next morning everything was working, they did respond to our pleas from the previous night and I was able to place my order. My package arrived on Thursday which was still under a week. Also I ordered the salon size bottle of conditioner and my shipping was still under $10 y’all are playing with this shipping prices!
My remaining two orders that I have not received are from Soultanicals and Bekura (formerly BASK). I would like to note that Soultanicals put a disclaimer stating it would take longer for orders to be received and that if you wanted products faster to purchase from another vendor that carries their product. I actually planned on doing that, but the vendor I found sucked, website kept freezing and the discount code wasn’t working. Like I stated before Ayo or Soultanicals was about her business so I’m willing to wait a little longer for my product. As for Bekura I have no clue what they have going on. It was only a restock for me so I am no rush, however I would like to have my products by Christmas. We shall see.
I won’t badmouth the companies that failed. I will just say that there are companies I have purchased from for years and was saddened by their failures. I do want to mention a company that acknowledged their mistakes and worked to make it up. The Mane Choice had their site crash and people were crying all over IG. They have launched a Black Friday Replay sale today 12/12 40% off site wide, no coupon code required. That is dope customer service. Lastly, Pura Body Naturals products are still on sale thru 12/26. BOGO Free Sapote Hair Lotion, Murumuru Moisture Milk, Cupuacu Hair Butter and Chocolate Hair Smoothie. No coupon code required.